Support

Need a hand? The fastest way to reach a human is email. We usually reply within two business days.

Manage or cancel your subscription

Subscriptions are billed by Apple, so you manage them in your device settings: open Settings → [your name] → Subscriptions, choose Caught, and change or cancel your plan. Cancelling stops the next renewal; you keep access until the current period ends. Deleting the app does not cancel a subscription.

Delete your account

You can delete your account and your video at any time inside the app, under your profile / account settings. Deletion removes your tape and your personal record. See our Privacy Policy for details.

Sick or travelling?

Use a Skip Pass to cover one session with no penalty. Earn passes with points, or get them in the Commissary. A pass has to be used before the session’s deadline.

Trouble signing in

Caught signs you in with a code sent to your email. If a code does not arrive, check your spam folder and confirm you entered the right address. Codes expire after a few minutes — request a new one if needed.

Report something

If you believe a clip on the feed breaks the rules, or you have a safety concern, email support@brocoai.com and we will look into it.